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Help/Customer Service

If you have a question or concern please contact us by phone or email.
Phone: 650-949-3282

Purchase of any of our products entitles you to one full year of technical assistance. Please contact for assistance and our technical support staff will respond to your request for technical assistance within one business day.
General Support/Data Support/Practitioner & Evaluator Support: or 800-846-3475 (or 650-949-3282)


What methods of payment do you accept?
We accept MasterCard, Visa for online orders. For faxed or telephone orders, we accept MasterCard, Visa, Check or Institutional Purchase Order. All payments are to be made in U.S. dollars only. Download printable order form.

How quickly will you fill my order?
Product orders are normally filled within seven business days. Turnaround times for large orders can be negotiated by contacting Sales Manager at 650-949-3282 or by emailing

Can a product be returned?
Shipped products may only be returned, within 30 days of receipt, for credit toward future purchases. Products may not be returned for a refund. Download products may not be exchanged and are non-refundable.

Do I have to pay sales tax on my order?
California residents/institutions will have 8.25 percent sales tax added to the order total.

For additional ordering questions, please contact us at 1-800-846-3475.


How much will shipping cost?
Standard UPS ground shipping is included in the cost of each of Sociometrics products. U.S. Mail is used for shipments to Hawaii and Alaska. There are extra charges for Express Shipping for rush orders, and additional charges for shipment on international orders. Please call 650-949-3282 for exact pricing of the additional charge.

What shipping methods does Sociometrics offer?
Sociometrics usually ships via UPS standard ground delivery. Shipment by other carriers or express shipment can be arranged by calling 650-949-3282. Signatures are required on all product deliveries, regardless of carrier (U.S. Mail, FedEx, or U.P.S.). If you choose not to have a signature, you must indicate that when you place your order and you will accept responsibility for possible non-delivery, or lost mail. It is our recommendation that you use our standard signatory requirement for shipments.

For additional ordering questions, please contact us at 1-800-846-3475 or 650-949-3282